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June 07, 2005
Got someone fired
And I don’t feel bad about it.
I wanted to buy a car and thought I will get a second hand car. (A year or two year old one ). After running around for two weeks finally managed to find one which I liked. Luckily just before giving them the money I thought I will take it to the company for a check-up. They told me that the vehicle was an accident vehicle. Unless you know the person who is selling the car or you should be a expert in cars, its not worth to take the risk of buying a second hand car, so I decided to go for a new one.
I went to a Maruti showroom and looked at a Maruti Alto, kind of liked it. I told the sales person that I will think about it. This sales guy was calling me trice everyday to find out if I have made up my mind. Finally went and booked the car. As soon as I walked inside I told the sales person, that he need to tell me the exact date of when he can deliver the car (Is this too much to ask?). I told him even if he needs two weeks that’s fine but he needs to deliver the car on time. He told me that he will deliver it in two days.
Well one week passed by everyday I have to call them up and they will ask me to come to the showroom in the evening and once I reach the showroom they will give me reason why they were not able to deliver. I got totally frustrated and I went to the showroom and I told them that I wanted to cancel my booking and finally the manager got involved and he told me that he will throw in a central locking system free, and he didn’t want me to cancel the deal. Well since I was getting something free I thought I will take it and give them some time.
Another week passed by and nothing happened. Finally after lots of phone calls they told me to bring the cash and they will release the vehicle and when I reached the showroom they told me that they couldn’t register the vehicle that day so they can’t deliver it.
I was totally frustrated by now. Some how my brother got hold of the General Managers phone no. and he called the GM and told him exactly what was going on. The GM asked my brother to give the phone to the manager. After the phone call the manager told us that he will release the vehicle that day itself.
I got the vehicle, but I was totally pissed off about the customer service and the process they had and I wanted to do something. But I was not sure if they will take any action, since no one seems to be doing their job. After a week someone from the showroom called me to take my feedback. Her question was
“How was you experience buying a car from us?”
And my answer was
“It was horrible.”
And I told her everything from the beginning. She stopped for a moment and started typing everything I told her. She told me that she will get back to me in a week.
A week later the sales person called me and asked me if I made any complain against him. I told him that I did complain but against the entire process and not against anyone in particular. Because of the complain his incentive got cut and they fired another guy.
I was pretty impressed. And I am going to do my part from now on, it doesn’t matter if anyone is going to take action or not. I will do my part. That will be complaining.
Well customer service suck here, here are the complains I got to make
1. Tata Indicom (these guys took more than 20 days to activate my land line)
2. The doctor. (this guys took a lot of money for consulting but he spend less than a min on me. He didn’t even allow me to ask any question. If he is so freakin busy then he shouldn’t be consulting)
3. The ISP guys. (I keep complaining that my internet gets dropped all the time, no action has been take so far)
No Idea which all are going to be taken seriously, but I am going to do my part.
Posted by Sam at June 7, 2005 08:17 AM
Comments
nice to know all that feedback actually goes back into the loop :) good that someone's actually listening!
Posted by: shub at June 8, 2005 01:51 AM
That's the spirit!!! I ALWAYS complain when people piss me off. I cant believe the sales person called you and asked if you complained about him. That's not very professional. Hopefully it's not a threat since they have your address in the paper work I'm sure. In the states, there's ripoffreport.com
maybe there's a similar site in India?
Posted by: vanessa at June 10, 2005 12:38 AM
I don’t think they have any sites like that here. If they have something like that, then probably I will be making complains daily about something. I have that much complains to make.
Posted by: Sam at June 15, 2005 03:04 AM
I don't see anything wrong with complaining. Most companies do ask for comments, so I give it to them, the good and bad.
Posted by: eva at June 20, 2005 01:51 PM
Definitely there is nothing wrong in complaining, but I was not sure if they will take any action for the bad comments since no one seems to be doing their job.
Posted by: Sam at June 20, 2005 09:47 PM